1. Basic details of the supplier
- Company name: STEELCO s.r.o.
- Brand: ESTAVIO (estavio.sk)
- IČO: 36 666 793
- E-mail: contact@estavio.sk · Phone: +421 915 864 699
2. Subject and scope of services
The supplier provides in particular the following services: photography of properties and interiors, video production, aerial drone footage, virtual 360° tours, graphics and visual identity, creation and management of websites, and construction documentation. The specific scope, deliverables and price of each order are always defined in an individual price quotation, which the supplier prepares based on the client's enquiry.
The price quotation is valid for 14 days from its dispatch, unless stated otherwise. Prices are quoted excluding VAT unless expressly stated otherwise; if the supplier is a VAT payer, VAT at the statutory rate is added to the price.
3. Order and conclusion of the contract
The contract is formed by the client's written confirmation of the price quotation (by e-mail, electronic consent or signature). By confirming the quotation, the client declares that they have read and agree to these T&C. A change of scope after confirmation is possible only by agreement of both parties and may affect the price and deadline.
4. Deadlines and client cooperation
The delivery date is agreed individually. The supplier usually delivers finished photographs within 24 hours of the shoot, and other deliverables according to the agreed schedule. The client is obliged to provide the necessary cooperation, in particular making the premises accessible, preparing and tidying them, obtaining the owner's required permits, and delivering materials on time (texts, logos, access credentials). If the deadline is missed or extended for reasons on the client's side (inaccessible premises, missing materials), the supplier is not liable for the delay and may charge the costs of a wasted trip.
For drone shoots and weather-dependent shoots, if conditions are not suitable, the appointment is rescheduled free of charge to the nearest suitable day. The supplier carries out drone flights in accordance with applicable legislation and with the relevant permits.
5. Price, deposits and payment terms
For larger orders (in particular video, developer projects, website creation), the supplier is entitled to require a deposit, usually 30–50% of the price, before work begins. The remaining part of the price is payable after delivery of the outputs on the basis of an invoice with a 14-day due date, unless agreed otherwise.
In the event of late payment, the supplier is entitled to charge default interest at the statutory rate and to suspend the provision of services until payment is made. For repeat orders, the supplier may make further work conditional on payment of previous invoices.
6. Delivery of outputs and copyright
Photographs, videos and graphic works are copyrighted works of the supplier within the meaning of the Copyright Act. The client acquires a licence for the agreed scope of use (usually marketing and presentation of the specific project, advertising, web, social media, printed materials) only upon full payment of the price. Until full payment, all rights remain with the supplier and the client is not entitled to use the outputs.
- The licence is non-exclusive unless agreed otherwise in writing (an exclusive licence or a transfer of property rights for a separate fee).
- Without the supplier's consent, the client is not entitled to sell the outputs to third parties, provide them as part of another service, or substantially alter them in a way that reduces their quality or changes the author's intent.
- The supplier is entitled to use the created work in its own portfolio and for promotion (website, social media, case studies), unless the parties agree otherwise in writing (e.g. for sensitive projects with a non-disclosure agreement).
- Raw/unedited footage (RAW, unedited material) is not part of the delivery and is provided only by separate agreement and for a separate fee.
7. Cancellation and withdrawal from the contract
- Cancellation of the order by the client more than 48 hours before the agreed appointment: free of charge; any deposit is refunded except for costs already incurred.
- Cancellation 24–48 hours before the appointment: the supplier is entitled to charge a cancellation fee of up to 50% of the price.
- Cancellation less than 24 hours before the appointment, or a no-show: the supplier is entitled to charge a cancellation fee of up to 100% of the trip price.
- The supplier may withdraw from the contract if the client fails to cooperate, is in default of payment, or if performance is impossible due to force majeure.
8. Complaints
The client is obliged to raise any defects in the outputs without undue delay, no later than 7 days from their delivery, in writing to the supplier's e-mail with a specific description of the defect. The supplier assesses the defect and, in the case of a justified complaint, arranges a remedy (adjustment, reprocessing). A complaint does not apply to subjective perception of artistic style or to outputs delivered in accordance with the approved quotation. Details are governed by the complaints procedure, which forms part of these T&C.
9. Liability for damage
The supplier is responsible for the proper provision of the agreed services. It is not liable for indirect damage, lost profit, or the results of the client's sales or marketing. The supplier's total liability for damage is limited to the price of the specific order. The supplier is not liable for content and materials supplied by the client, or for any infringement of third-party rights by them.
10. Website management and recurring services
For monthly website management and maintenance packages, the service is provided on the basis of a separate order with monthly invoicing. The package can be changed or terminated at the end of the billing period with a notice period of usually 1 month, unless agreed otherwise. Hosting, domains and third-party licences are governed by the terms of their providers.
11. Dispute resolution and final provisions
These T&C and the contractual relationship are governed by the law of the Slovak Republic. The parties undertake to resolve any disputes primarily by agreement. If the client is a consumer, they have the right to turn to an alternative dispute resolution body; the supervisory authority is Slovenská obchodná inšpekcia (SOI), Inšpektorát SOI pre príslušný kraj. The supplier reserves the right to amend these T&C; for orders already confirmed, the wording in effect at the time of confirmation applies.